{"id":17983,"date":"2021-10-06T08:17:27","date_gmt":"2021-10-06T08:17:27","guid":{"rendered":"https:\/\/sibex.rs\/misliozdravlju\/?page_id=17983"},"modified":"2022-05-31T09:56:12","modified_gmt":"2022-05-31T09:56:12","slug":"pravilnik-o-postupku-resavanja-reklamacija","status":"publish","type":"page","link":"https:\/\/sibex.rs\/misliozdravlju\/pravilnik-o-postupku-resavanja-reklamacija\/","title":{"rendered":"Pravilnik o postupku re\u0161avanja reklamacija"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17983\" class=\"elementor elementor-17983\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdb91f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"cdb91f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7b4149\" data-id=\"b7b4149\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4e2c35 elementor-widget elementor-widget-text-editor\" data-id=\"d4e2c35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.11.2 - 22-02-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Na osnovu odredbi Zakona o za\u0161titi potro\u0161a\u010da (\u201cSl.Glasnik RS\u201d br. 62\/2014, 6\/2016 &#8211; dr. zakon i 44\/2018 &#8211; dr.zakon) Sibex Line d.o.o. Beograd \u2013 Novi Beograd, ul. Tre\u0161njinog cveta br. 1. (u daljem tekstu Prodavac), dana 05.05.2021. godine donosi:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-869092a elementor-widget elementor-widget-spacer\" data-id=\"869092a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.11.2 - 22-02-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-151c7ee elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"151c7ee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-44e3ed0\" data-id=\"44e3ed0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10e2f64 elementor-widget elementor-widget-heading\" data-id=\"10e2f64\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.11.2 - 22-02-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h6 class=\"elementor-heading-title elementor-size-default\">PRAVILNIK\nO ZA\u0160TITI POTRO\u0160A\u010cA I NA\u010cINU I POSTUPKU RE\u0160AVANJA REKLAMACIJA NA ROBU KUPLJENU PREKO INTERNETA,\nODNOSNO PRAVA NA ODUSTANAK OD KUPOVINE\n<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71f7ec4 elementor-widget elementor-widget-text-editor\" data-id=\"71f7ec4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ovim pravilnikom ure\u0111uju se na\u010din i postupak re\u0161avanja reklamacija potro\u0161a\u010da na nedostatke prodatog proizvoda putem interneta, odnosno pravo potro\u0161a\u010da na odustanak od kupovine.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-acd4967 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"acd4967\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1801d9\" data-id=\"e1801d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0ae073 elementor-widget elementor-widget-heading\" data-id=\"d0ae073\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">I OP\u0160TE ODREDBE\n<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8373572 elementor-widget elementor-widget-heading\" data-id=\"8373572\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 1.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1839da5 elementor-widget elementor-widget-text-editor\" data-id=\"1839da5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prodavac prodaje preko Sibex &#8211; On Line internet prodavnice www.sibexline.rs isklju\u010divo robu \u010diji je promet, saglasno pozitivnim propisima, dozvoljen putem internata, vode\u0107i ra\u010duna o ograni\u010denjima u oblasti prometa medicinskih sredstava i o pravu potro\u0161a\u010da na za\u0161titu i da prodaju obezbedi pod jednakim uslovima na tr\u017ei\u0161tu za sve potro\u0161a\u010de.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d648806 elementor-widget elementor-widget-heading\" data-id=\"d648806\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 2.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f9aa04 elementor-widget elementor-widget-text-editor\" data-id=\"4f9aa04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prodavac prilikom prodaje robe putem interneta ne sme vr\u0161iti diskriminaciju potro\u0161a\u010da na bilo koji na\u010din definisan odredbama Zakona o za\u0161titi potro\u0161a\u010da.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1bc04e elementor-widget elementor-widget-heading\" data-id=\"f1bc04e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 3.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-385372d elementor-widget elementor-widget-text-editor\" data-id=\"385372d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Potro\u0161a\u010d u smislu ovog Pravilnika koji u\u017eiva pravo na za\u0161titu i koji ima pravo na reklamaciju jeste svako fizi\u010dko lice koje kupuje robu za li\u010dne potrebe, a pod uslovima i rokovima propisanim odgovaraju\u0107im Zakonom, kao i ovim Pravilnikom.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7dffaa elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"c7dffaa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63d59d6\" data-id=\"63d59d6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8432d04 elementor-widget elementor-widget-heading\" data-id=\"8432d04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">II PRAVA I OBAVEZE POTRO\u0160A\u010cA\n<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a835889 elementor-widget elementor-widget-heading\" data-id=\"a835889\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 4.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eba9118 elementor-widget elementor-widget-text-editor\" data-id=\"eba9118\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Potro\u0161a\u010d ima pravo da kod Prodavca obavlja kupovinu robe da bi zadovoljio osnovne potrebe; ima pravo na bezbednost; pravo na pravnu sigurnost i za\u0161titu; pravo na obave\u0161tenost &#8211; raspolaganje ta\u010dnim podacima koji su neophodni za razuman izbor ponu\u0111ene robe; pravo na informisanost u okviru obaveze i mogu\u0107nosti prodavca da mu pru\u017ei informaciju o vrsti robe koju prodaje, osnovnim osobinama robe prema deklaraciji za svaku pojedina\u010dnu robu; pravo na izbor pri kupovini; pravo na reklamaciju; pravo na odustanak od kupovine; a sve na na\u010din regulisan ovim pravilnikom i zakonskim propisima.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a6bcad elementor-widget elementor-widget-heading\" data-id=\"2a6bcad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 5.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fea9027 elementor-widget elementor-widget-text-editor\" data-id=\"fea9027\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Potro\u0161a\u010d ima pravo na reklamaciju robe kupljene putem interneta na na\u010din regulisan odredbama ovog Pravilnika u skladu sa zakonskim propisima. Da bi ostvario pravo na reklamaciju potro\u0161a\u010d je obavezan da dostavi robu za koju podnosi reklamaciju i ra\u010dun &#8211; otpremnicu kao dokaz o realizovanoj kupovini preko internet sajta Prodavca.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d9af5b elementor-widget elementor-widget-heading\" data-id=\"0d9af5b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 6.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fdaebd elementor-widget elementor-widget-text-editor\" data-id=\"1fdaebd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Potro\u0161a\u010d nema pravo na reklamaciju ako se utvrdi da su nedostaci nastali njegovom krivicom i\/ili ako nema ra\u010dun &#8211; otpremnicu kao dokaz da je proizvod kupljen preko internet sajta Prodavca &#8211; <a href=\"https:\/\/sibexline.rs\/\">www.sibexline.rs<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c6aa9b elementor-widget elementor-widget-heading\" data-id=\"3c6aa9b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 7.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de1e621 elementor-widget elementor-widget-text-editor\" data-id=\"de1e621\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Potro\u0161a\u010d ima pravo da dobije ta\u010dne informacije putem objavljenih podataka na internet stranici Prodavca, potpune i jasne informacije o osnovnim obele\u017ejima robe, poslovnom imenu, mati\u010dnom broju, adresi sedi\u0161ta i broju telefona, prodajnoj ceni, na\u010dinu pla\u0107anja, na\u010dinu i roku isporuke, na\u010dinu izjavljivanja reklamacije, a naro\u010dito o mestu prijema i na\u010dinu postupanja po njima, kao i uslovima koji se odnose na ostvarivanje prava potro\u0161a\u0107a po osnovu nesaobraznosti robe, kao i sva druga obave\u0161tenja u skladu sa odredbama Zakona o za\u0161titi potro\u0161a\u010da.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73fe358 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"73fe358\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41f723a\" data-id=\"41f723a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c23585e elementor-widget elementor-widget-heading\" data-id=\"c23585e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">III OBAVEZE PRODAVCA<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46d2358 elementor-widget elementor-widget-heading\" data-id=\"46d2358\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 8.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2e6e7 elementor-widget elementor-widget-text-editor\" data-id=\"bd2e6e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Obaveza Prodavca je da potro\u0161a\u010du za kupljenu robu preko internet sajta Sibex \u2013 On Line internet prodavnice www.sibexline.rs izda ra\u010dun &#8211; otpremnicu sa svim propisanim elementima.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2283efb elementor-widget elementor-widget-heading\" data-id=\"2283efb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 9.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb5a1c elementor-widget elementor-widget-text-editor\" data-id=\"7eb5a1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prodavac vr\u0161i prodaju robe po\u0161tuju\u0107i odredbe zakonskih propisa koje se odnose na za\u0161titu zdravlja i sigurnost potro\u0161a\u010da i vr\u0161i prodaju na na\u010din da se za\u0161tite ekonomski interesi potro\u0161a\u010da.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f8af1 elementor-widget elementor-widget-heading\" data-id=\"d3f8af1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 10.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfc8bee elementor-widget elementor-widget-text-editor\" data-id=\"dfc8bee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prodavac prodaju ne sme uslovljavati na na\u010din da prodaju jedne vrste robe uslovljava prodajom druge vrste robe.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45b81c9 elementor-widget elementor-widget-heading\" data-id=\"45b81c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 11.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eacb16e elementor-widget elementor-widget-text-editor\" data-id=\"eacb16e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prodavac ne sme obmanjivati potro\u0161a\u010de na na\u010din da daje neta\u010dne, nepotpune, neosnovane, nejasne ili dvosmislene informacije ili pre\u0107utkivati podatke o stvarnim svojstvima i karakteristikama robe.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7f64ec0 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"7f64ec0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7711c3\" data-id=\"f7711c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8547561 elementor-widget elementor-widget-heading\" data-id=\"8547561\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">IV POSTUPAK REKLAMACIJE<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a03c0d elementor-widget elementor-widget-heading\" data-id=\"1a03c0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 12.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ae62b2 elementor-widget elementor-widget-text-editor\" data-id=\"0ae62b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Potro\u0161a\u010d reklamaciju na robu kupljenu preko internet sajta Prodavca mo\u017ee izvr\u0161iti elektronskim putem na istaknutu e-mail adresu Prodavca \u2013 prodavnica@sibexline.rs ili pisanim putem, na adresu Tre\u0161njinog cveta br. 1, Beograd-Novi Beograd, objavljenu na sajtu Sibex \u2013 On Line internet prodavnice u roku od 14 dana od prijema robe, isklju\u010divo uz dostavu dokaza o kupovini iz \u010dlana 5. ovog Pravilnika. Obrazac reklamacije koji je potrebno popuniti, mo\u017eete preuzeti ovde.<\/p><p>Prodavac je du\u017ean da bez odlaganja, a najkasnije u roku od 8 dana od dana prijema reklamacije pisanim putem ili elektronski, odgovori potro\u0161a\u010du na izjavljenu reklamaciju. Odgovor Prodavca na reklamaciju potro\u0161a\u010da mora da sadr\u017ei odluku da li prihvata reklamaciju, izja\u0161njenje o zahtevu potro\u0161a\u010da i konkretan predlog i rok za re\u0161avanje reklamacije koji ne mo\u017ee biti du\u017ei od 14 dana.<\/p><p>\u00a0<\/p><p>Ukoliko Prodavac iz objektivnih razloga nije u mogu\u0107nosti da udovolji zahtevu potro\u0161a\u010da u navedenom roku, du\u017ean je da o produ\u017eenju roka za re\u0161avanje reklamacije obavesti potro\u0161a\u010da i navede rok u kome \u0107e je re\u0161iti, kao i da dobije njegovu saglasnost, \u0161to je u obavezi da evidentira u evidenciju primljenih reklamacija. Produ\u017eavanje roka za re\u0161avanje reklamacija mogu\u0107e je samo jednom.<\/p><p>Potro\u0161a\u010d koji je obavestio Prodavca o nesaobraznosti robe, ima pravo da zahteva od Prodavca da otkloni nesaobraznost bez naknade, zamenom, odnosno da zahteva odgovaraju\u0107e umanjenje cene ili da raskine ugovor tj. da tra\u017ei povra\u0107aj novca.<\/p><p>Reklamacije \u0107e biti uva\u017eena samo uz ra\u010dun &#8211; otpremnicu i to u slede\u0107im slu\u010dajevima:<\/p><ul><li>Isporuka pogre\u0161nog artikla<\/li><li>O\u0161te\u0107enje prilikom transporta<\/li><li>Istekao rok<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdfa45b elementor-widget elementor-widget-heading\" data-id=\"cdfa45b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 13.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0f41ae elementor-widget elementor-widget-text-editor\" data-id=\"b0f41ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Potro\u0161a\u010d je du\u017ean da se pridr\u017eava svih uputstava iz deklaracije u pogledu namenske upotrebe proizvoda, njegovog \u010duvanja i sl.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0994ece elementor-widget elementor-widget-heading\" data-id=\"0994ece\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 14.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd3140c elementor-widget elementor-widget-text-editor\" data-id=\"dd3140c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Potro\u0161a\u010d nema pravo na reklamaciju ako je nedostatak na proizvodu nastao njegovom krivicom, usled fizi\u010dko-hemijskih o\u0161te\u0107enja pri upotrebi proizvoda ili nepravilnog \u010duvanja proizvoda.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d4183 elementor-widget elementor-widget-heading\" data-id=\"c8d4183\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 15.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97461fc elementor-widget elementor-widget-text-editor\" data-id=\"97461fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Osoba ovla\u0161\u0107ena za prijem reklamacija prilikom prijema reklamacije od strane potro\u0161a\u010da koji je robu kupio preko internet sajta Sibex &#8211; On Line internet prodavnice u evidenciji o primljenim reklamacijama unosi slede\u0107e podatke i izdaje reklamacioni list potro\u0161a\u010du sa slede\u0107im podacima:<\/p><ul><li>O podnosiocu i datumu prijema reklamacije;<\/li><li>Podatke o robi (naziv, \u0161ifra artikla, cena);<\/li><li>Kratak opis nesaobraznosti i zahteva iz reklamacije;<\/li><li>Datum izdavanja potvrde o prijemu reklamacije;<\/li><li>Odluku o odgovoru potro\u0161a\u010du;<\/li><li>Datum dostavljanja te odluke;<\/li><li>Ugovorenom primerenom roku za re\u0161avanje na koji se saglasio potro\u0161a\u010d;<\/li><li>Na\u010dinu i datumu re\u0161avanja reklamacije;<\/li><li>Informacije o produ\u017eenju roka za re\u0161avanje reklamacije.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0a679e elementor-widget elementor-widget-heading\" data-id=\"e0a679e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 16.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95dde90 elementor-widget elementor-widget-text-editor\" data-id=\"95dde90\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Osoba ovla\u0161\u0107ena za prijem reklamacija sve podatke o prispelim reklamacijama, kao i na\u010dinu njihovog razre\u0161enja unosi u Knjigu evidencije reklamacija kupaca koja se vodi elektronski.<\/p><p>Osoba ovla\u0161\u0107ena za prijem reklamacija je du\u017ena da primi reklamaciju i istu odmah prosledi Osobi odgovornoj za re\u0161avanje reklamacija koja odlu\u010duje o reklamaciji radi daljeg vo\u0111enja postupka.<\/p><p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">Osoba odgovorna za re\u0161avanje reklamacija o reklamaciji odlu\u010duje odmah, a najkasnije u roku od 8 (osam) dana od dana prijema reklamacije.<\/span><\/p><p>O odluci o reklamaciji ovla\u0161\u0107eno lice obave\u0161tava potro\u0161a\u010da na na\u010din na koji je reklamaciju primio, uz obavezno dostavljanje odluke elektronskim putem.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe0db5 elementor-widget elementor-widget-heading\" data-id=\"7fe0db5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 17.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2000d17 elementor-widget elementor-widget-text-editor\" data-id=\"2000d17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Transportni tro\u0161kovi koji nastanu po osnovi opravdane reklamacije padaju na teret Prodavca.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a35979c elementor-widget elementor-widget-heading\" data-id=\"a35979c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 18.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-256d748 elementor-widget elementor-widget-text-editor\" data-id=\"256d748\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prispelu reklamaciju pregleda Osoba odgovorna za re\u0161avanje reklamacija, koja donosi odluku o osnovanosti reklamacije odmah, a najkasnije u roku od 8 dana od dana prijema reklamacije.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c47d64 elementor-widget elementor-widget-heading\" data-id=\"2c47d64\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 19.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d73729 elementor-widget elementor-widget-text-editor\" data-id=\"1d73729\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Osoba odgovorna za re\u0161avanje reklamacija mo\u017ee doneti odluku:<\/p><p>Da se kupljena roba zameni novom ili sli\u010dnom ili<\/p><p>Da se vrati pla\u0107eni iznos potro\u0161a\u010du prema iznosu iz ra\u010duna &#8211; otpremnice<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5169d elementor-widget elementor-widget-heading\" data-id=\"1b5169d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 20.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98d4491 elementor-widget elementor-widget-text-editor\" data-id=\"98d4491\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Reklamacijama podle\u017ee i roba kupljena na eventualnim akcijama, sni\u017eenjima i rasprodajama.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d19dca2 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"d19dca2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8845b61\" data-id=\"8845b61\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4433b5 elementor-widget elementor-widget-heading\" data-id=\"f4433b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">V ODUSTANAK OD KUPOVINE<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4191b5 elementor-widget elementor-widget-heading\" data-id=\"d4191b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 21.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39e1943 elementor-widget elementor-widget-text-editor\" data-id=\"39e1943\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Kupovina preko Sibex &#8211; On Line internet prodavnice smatra se prodajom na daljinu.<\/p><p>Zakon za slu\u010daj prodaje na daljinu ustanovljava pravo kupca, koji se smatra potro\u0161a\u010dem (fizi\u010dko lice koje proizvod kupuje radi namirenja svojih individualnih potreba, a ne radi obavljanja profesionalne delatnosti), da odustane od ugovora u roku od 14 dana od dana kada mu je proizvod predat. Prilikom odustanka kupac mo\u017ee, ali ne mora da navede razloge zbog kojih odustaje.<\/p><p>Obrazac Izjave o odustanku od ugovora, koji Prodavac dostavlja Kupcu uz robu zajedno sa ra\u010dunom &#8211; otpremnicom, kupac dostavlja na e-mail adresu: prodavnica@sibexline.rs ili na adresu Sibex Line d.o.o. Beograd \u2013 Novi Beograd, ul. Tre\u0161njinog cveta br. 1.<\/p><p>Ukoliko odustane od ugovora, kupac ima pravo na povra\u0107aj novca. Sibex Line d.o.o. Beograd je du\u017ean da vrati kupcu sredstva koja je platio po osnovu prodaje robe, kada primi ili preuzme robu koju kupac vra\u0107a.<\/p><p>Kupac je du\u017ean da proizvod vrati bez odlaganja, a najkasnije u roku od 14 dana od dana kada je primio odnosno preuzeo proizvod. Po isteku roka od 14 dana od dana kada je preuzeo proizvod, proizvod se vi\u0161e ne mo\u017ee vratiti po ovom osnovu.<\/p><p>Prilikom povra\u0107aja robe obavezno je vratiti je u ispravnom i nekori\u0161\u0107enom stanju i originalno neo\u0161te\u0107enom pakovanju, pri \u010demu se mora prilo\u017eiti i originalni ra\u010dun &#8211; otpremnica.<\/p><p>Po prijemu proizvoda, utvrdi\u0107e se da li je proizvod ispravan i neo\u0161te\u0107en. Kupac odgovara za neispravnost ili o\u0161te\u0107enje proizvoda koji su rezultat neadekvatnog rukovanja proizvodom, tj. kupac je isklju\u010divo odgovoran za umanjenu vrednost proizvoda koja nastane kao posledica rukovanja robom na na\u010din koji nije adekvatan, odnosno prevazilazi ono \u0161to je neophodno da bi se ustanovili njegova priroda, karakteristike i funkcionalnost. Ukoliko se utvrdi da je nastupila neispravnost ili o\u0161te\u0107enje proizvoda krivicom kupca, odbi\u0107e se vra\u0107anje cene i proizvod \u0107e mu biti vra\u0107en na njegov tro\u0161ak.<\/p><p>Prodavac je du\u017ean da kupcu bez odlaganja vrati iznos koji je Kupac platio po osnovu ugovora zaklju\u010denog na daljinu, a najkasnije u roku od 14 dana od dana prijema proizvoda od \u010dije kupovine je Kupac odustao.<\/p><p>Tro\u0161kove vra\u0107anja robe i novca snosi kupac.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b510ad elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"9b510ad\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f56926d\" data-id=\"f56926d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3e3b77 elementor-widget elementor-widget-heading\" data-id=\"d3e3b77\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">VI OVLA\u0160\u0106ENJA I ODGOVORNOSTI\n\n<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a7f52 elementor-widget elementor-widget-heading\" data-id=\"b2a7f52\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 22.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a3ffbf elementor-widget elementor-widget-text-editor\" data-id=\"0a3ffbf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ukoliko do\u0111e do spora preko nadle\u017enog suda ili spor bude pokrenut na osnovu prijave nadle\u017enog inspektora zbog nepravilnog i neblagovremenog postupka prema potro\u0161a\u010du, odgovorna lica u smislu ovog Pravilnika su: Osoba ovla\u0161\u0107ena za re\u0161avanje reklamacija i Prodavac.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-601e1b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"601e1b5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71917da\" data-id=\"71917da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff22b9d elementor-widget elementor-widget-heading\" data-id=\"ff22b9d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">VII OSTALE ODREDBE<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5496b5b elementor-widget elementor-widget-heading\" data-id=\"5496b5b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 23.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb487c elementor-widget elementor-widget-text-editor\" data-id=\"4fb487c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Prodavac je du\u017enan da vodi evidenciju za svaku reklamaciju u Knjizi evidencije reklamacija kupaca.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1baf1a elementor-widget elementor-widget-heading\" data-id=\"b1baf1a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 24.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2e669 elementor-widget elementor-widget-text-editor\" data-id=\"bf2e669\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Re\u0161ene reklamacije, za koje je izdat novi proizvod, odnosno dat nalog za povra\u0107aj iznosa, kupljenog dostavljaju se finansijskom i robnom knjigovodstvu radi razdu\u017eenja.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b1a2de elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"5b1a2de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a2a187\" data-id=\"6a2a187\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c64d17e elementor-widget elementor-widget-heading\" data-id=\"c64d17e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">VIII PRELAZNE I ZAVR\u0160NE ODREDBE<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a367bc1 elementor-widget elementor-widget-heading\" data-id=\"a367bc1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 25.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13cf22e elementor-widget elementor-widget-text-editor\" data-id=\"13cf22e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Potro\u0161a\u010d mora biti obave\u0161ten o obimu, uslovima i na\u010dinu reklamacije robe koju je kupio preko internet sajta Sibex &#8211; On Line internet prodavnice, kao i gde i kome se podnosi reklamacija i ostalim odredbama Pravilnika.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b240d40 elementor-widget elementor-widget-heading\" data-id=\"b240d40\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 26.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0865955 elementor-widget elementor-widget-text-editor\" data-id=\"0865955\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Izmene i dopune Pravilnika vr\u0161e se po postupku za njegovo dono\u0161enje.<\/p><p>Na sve \u0161to nije posebno regulisano ovim Pravilnikom, shodno \u0107e se primenjivati relevantne odredbe Zakona o obligacionim odnosima i Zakona o za\u0161titi potro\u0161a\u010da.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-800098d elementor-widget elementor-widget-heading\" data-id=\"800098d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u010cLAN 27.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-861ed12 elementor-widget elementor-widget-text-editor\" data-id=\"861ed12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Pravilnik stupa na snagu i primenjuje se od 05.05.2021. godine, a isti \u0107e biti postavljen na internet stranu Sibex <a href=\"https:\/\/sibex.rs\/misliozdravlju\/\">www.sibex.rs<\/a> i On Line internet prodavnicu <a href=\"https:\/\/sibexline.rs\">www.sibexline.rs<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Na osnovu odredbi Zakona o za\u0161titi potro\u0161a\u010da (\u201cSl.Glasnik RS\u201d br. 62\/2014, 6\/2016 &#8211; dr. zakon i 44\/2018 &#8211; dr.zakon) Sibex Line d.o.o. Beograd \u2013 Novi Beograd, ul. Tre\u0161njinog cveta br. 1. (u daljem tekstu Prodavac), dana 05.05.2021. godine donosi: PRAVILNIK O ZA\u0160TITI POTRO\u0160A\u010cA I NA\u010cINU I POSTUPKU RE\u0160AVANJA REKLAMACIJA NA ROBU KUPLJENU PREKO INTERNETA, ODNOSNO [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17983","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sibex.rs\/misliozdravlju\/wp-json\/wp\/v2\/pages\/17983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sibex.rs\/misliozdravlju\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sibex.rs\/misliozdravlju\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sibex.rs\/misliozdravlju\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sibex.rs\/misliozdravlju\/wp-json\/wp\/v2\/comments?post=17983"}],"version-history":[{"count":22,"href":"https:\/\/sibex.rs\/misliozdravlju\/wp-json\/wp\/v2\/pages\/17983\/revisions"}],"predecessor-version":[{"id":18588,"href":"https:\/\/sibex.rs\/misliozdravlju\/wp-json\/wp\/v2\/pages\/17983\/revisions\/18588"}],"wp:attachment":[{"href":"https:\/\/sibex.rs\/misliozdravlju\/wp-json\/wp\/v2\/media?parent=17983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}